Mystery Shops

Our interviewers have posed as various types of customers to mystery shop bank branches, retail stores and restaurants, etc. Having a pre-designed
evaluation form in mind, interviewers perform assigned tasks like purchasing a product, asking questions, registering complaints or behaving in a certain manner. They come back with detailed reports about their experiences, which tell clients what their real customers’ experiences and feelings are like.

We carefully select mystery shoppers and give each shopper strict trainings to ensure data quality.